Shipping

We pride ourselves on the speed and quality of our delivery. We do everything possible to dispatch all orders placed before 2pm during Monday to Friday on the same day but this is not guaranteed and is not possible at very busy times and because of Covid-19.

Please note we do not process orders on Saturdays or Sundays. Orders placed after 2pm on a Friday or over a weekend will not be processed until the following Monday.

Please note that once your order has been placed, we are unable to make any changes to your order

You will receive an email to confirm your order, and an email to confirm your order has been dispatched.

Although we use the best UK couriers, delivery cannot be 100% guaranteed due to weather disruption and occasional problems with drivers on a local depot level.

Orders placed on a Saturday or Sunday are collected by DPD on Monday for delivery Tuesday. Orders are all sent on a trackable service with our courier.  If you would like your order left in a safe place without a signature, please leave your instructions during the checkout stages, clearly stating any instructions where you would like your order left if no one is in. Please be aware that if an instruction is given to leave an order in a safe place, this will be done so entirely at your own risk and should the parcel go missing then we or our couriers cannot be held liable for the missing parcel.

Standard Delivery Charges in the UK

  • £5.75 – Items weighing under 1kg are dispatched via DPD on a Next Working Day delivery service on all items in stock and within the UK. Due to Covid-19 please expect delays to dispatch and delivery service.
  • £6.75 – Items weighing over 1kg are dispatched via DPD on a Next Working Day delivery service on all items in stock and within the UK. Due to Covid-19 please expect delays to dispatch and delivery service
  • £7.75 – For Boxed items weighing up to 30kg are dispatched on a Next Day delivery service on all items in stock and within the UK. Due to Covid-19 please expect delays to dispatch and delivery service.

We offer options for Saturday delivery upon request. Please contact our office.

Please take into consideration when ordering that deliveries will not be made on Bank Holidays.

If an item is temporarily out of stock, we will email you with the option to cancel your order if you would rather not wait.

Bespoke orders may take 2 weeks to dispatch.

We cannot accept liability for late deliveries and there will be no postage refunds for late deliveries.

Although we use the best UK couriers, delivery cannot be 100% guaranteed due to the impact on Covid-19, weather disruption and occasional problems with drivers on a local depot level. If your order has NOT been received within TWO WORKING DAYS, please contact us as soon as possible so we can track the order and help resolve the problem.

Orders to Europe / Brexit

Following the UK’s departure from the EU customers will need to contact us regarding carriage costs

Overseas Orders

All orders placed outside our courier zones are quoted on an individual basis. This includes some Scottish Highland postcodes, Channel Isles, Northern Ireland and Republic of Ireland.

After placing your order one of our team will contact you via email with a quote for carriage, if you wish to proceed with your order you can then call the shop and pay over the phone by card, or alternatively by bank transfer or PayPal

Additional Charges & Customs

If you are ordering from outside the UK, you may be charged import duty, taxes, and fees by the customs department in your country.

Unfortunately, we are unable to affect these fees, duty is payable whenever goods are imported, and it is the importer that is liable for this and any other fees added by the individual customs department. Customs fees and import taxes are therefore additional to the delivery costs associated with your order.

Whilst we do everything possible to minimise these fees, we are legally bound to declare the content and value of the goods we send. If in any doubt, please contact your country’s customs department before you order.

Covid-19 Update

We are still dispatching orders, however due to running a reduced staff level to allow our employees to maintain safe social distancing practices and to minimise risk to our employees and their families, we may be slower than usual to dispatch parcels. We are therefore unable to guarantee dispatch and delivery times but please be assured we are working as hard as we can to dispatch orders as quickly and as safely as possible. Likewise, there are significant impacts on our courier’s ability to maintain their usual service levels. Although in most instances normal service is being met, there may be some disruption and we cannot guarantee delivery times / service at present.