Delivery by MyHermes
MyHermes will deliver most parcels within 3-5 working days. If your parcel is being delivered to a remote area such as the Highlands, Islands of Scotland or Isle of Man it may take up to 7 working days.
Their couriers deliver Monday to Friday, 8am – 8pm and Saturdays, 8am – 5pm. They cannot guarantee exact delivery times or dates but understand that waiting in all day isn’t always possible.
They will always make three attempts to deliver your parcel and may leave it in a safe place or with a neighbour to ensure that your parcel reaches you.
Delivery by YDL
We also offer a Next Day delivery service on all items in stock and within the UK.
Orders must be received before 2pm Monday to Thursday.
Orders placed on a Friday are not delivered until Monday
Saturday deliveries can be arranged by calling the shop.
Orders placed on a Saturday or Sunday are collected by YDL on a Monday for delivery Tuesday. Orders are all sent on a trackable service with our courier and require a signature upon delivery. Alternatively you can request for the parcel to be left with a neighbour or somewhere on your property, this is at your own risk and claims cannot be made for lost deliveries.
Please take into consideration when ordering that deliveries will not be made on Bank Holidays.
If an item is temporarily out of stock we will email you with the option to cancel your order if you would rather not wait.
Bespoke orders may take 2 weeks to dispatch
We cannot accept liability for late deliveries and there will be no postage refunds for late deliveries
Outside Mainland UK
Postage prices outside of mainland UK (i.e. Channel Islands, Isle of Wight, Isle of Man etc) may be more expensive and you will be contacted to advise if extra payment is required.
We are pleased to quote for exporting orders overseas. The cost of this is dependent on the value, weight and volume of your parcel. We will need to know the quantity and description of items required including any size/colour options, your full name and postal address and a contact telephone number. We will then send an email to you to advise carriage charges and await your confirmation. If you then wish to proceed payments can be made either by contacting us on 01653 697440 with a credit or debit card or alternatively via PayPal. We will need your PayPal email address to be able to do this.
Please note it is your responsibility for payment of any import duties so please contact your local customs office.
How to Return or Exchange a Product
All returns must be sent back within 14 working days for exchange or refund.
Please ensure that the items returned are in a new, re-saleable condition and in the original packaging with all tags attached.
All refunds are for products only – postage is non refundable.
We recommend a recorded delivery service for all returns as we cannot accept responsibility for lost parcels. You should always retain a ‘proof of postage’.
To aid the speed of your return/exchange please enclose a copy of your invoice and returns form stating your instructions. Alternatively a cover note with your details and contact information is acceptable.
If you believe an item to be faulty, please return the item to us, complete with the original packaging, we will be happy to exchange where possible or alternatively refund you with the price. Goods returned under compliant will not be accepted unless clean and dry. Health & Safety Act 1974.
Many of our products are guaranteed for a certain period from the date of receipt, providing they are used in accordance with the manufacturers recommendations. If we feel it is necessary, goods will be returned to the manufacturer for their comments. Please allow 30 days for an exchange or refund in these instances. This is in addition to your statutory rights.
Made to Order Products
All items made to customers own specifications are not eligible for return or refund unless they are faulty.